Refund policy

All sales made through Solitwod are considered final due to the limited-edition nature of our drops. We do not offer returns or refunds for incorrect sizing, buyer’s remorse, normal wear and tear, or items that have been worn, washed, altered, or damaged after delivery. Please refer to the size chart provided on each product page before placing your order, as size exchanges are not guaranteed and inventory is limited.

If your order arrives damaged, defective, or incorrect, you must contact us within 7 days of delivery to be considered for a replacement, store credit, or refund. To process your claim, we require your order number, along with clear photos or videos that show the issue. Approved cases will be reviewed and resolved at our discretion based on product availability and the nature of the issue.

Refunds, when approved, will be processed back to the original payment method within 5–10 business days, depending on your bank or payment provider. Original shipping costs are non-refundable, and Solitwod is not responsible for lost or stolen packages once tracking confirms delivery. Orders placed with incorrect shipping information are not eligible for refunds or replacements.

Any chargeback or payment dispute filed without prior contact with us may result in order cancellation, loss of store credit, and a permanent ban from future purchases. For any questions regarding your order, please contact us at solitwodofficial@gmail.com

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at solitwodofficial@gmail.com.

want a return or refund, email us at solitwodofficial@gmail.com